Section 24 · Settings and support
General FAQ, support and glossary
What it is for
Quick answers about the product, how to ask for support and what the terms used in the guide mean.
Video
T24 · ≈ 2 min
Video coming soon
This video tutorial is still being recorded. Until then, the steps below cover everything.
Video script
- To ask for help, open a ticket.
- Choose the subject and tell us what happened and what you expected.
- Copy Sonora’s log and paste it into the message.
- Attach a screenshot, if you can.
- We answer by email within two business days.
Support
- Open a ticket: on the site, Dashboard › Support (or the Support page). We answer by email within 2 business days, and you follow and reply on the site.
- Subjects: Account and login · Payment · App activation / computer · Problem in the app · Improvement suggestion · Other.
- Screenshots: up to 3 images, JPG, PNG or WebP, up to 5 MB each.
- Tell us what happened and what you expected. The more detail (and the log), the faster.
- You can also write to the support email shown on the site.
Glossary
| Term | What it is |
|---|---|
| DAW | The program where you produce (Ableton, FL Studio, Reaper…) |
| VST3 | A plugin format. Sonora is a VST3 plugin |
| VST2 | An older plugin format. Sonora Manager itself is VST3 and accepts 64-bit VST2 plugins inside the Plugin Host |
| Plugin Host | The part of Sonora that opens another plugin (your synth) inside it |
| Preset | A saved sound of a synth (a “patch”) |
| Pack | A set of samples or presets |
| One-shot | A short, single-hit sample (kick, snare…) |
| Loop | A piece of audio that repeats, with BPM and key |
| Pad | A Drum Rack button that plays a sample |
| Collection | Your own list of samples and presets |
| WebView2 | A Microsoft component that draws the plugin window |
| BPM / Key | The tempo and the note/scale of a sample |
| Bypass | Bypasses a plugin, without processing |
If something goes wrong
Still stuck? See Section 23 or talk to Support.
Questions about this section
Which synths does it work with?
Sonora hosts VST2 and VST3 synths and lists presets for seven common synths. Some load the preset by themselves (Section 17); on the others you drag. Any 64-bit VST2 or VST3 instrument installed on your PC can be opened by the Plugin Host.
Does it replace my synths?
No. You need your own license for each synth.
Which DAWs can I use it in?
In DAWs that load VST3 plugins. The team tested it in Ableton Live 12 and FL Studio.
Is Sonora Manager VST3 or VST2?
Sonora Manager itself is a VST3 plugin. It accepts (hosts) 64-bit VST2 and VST3 plugins.
Which operating system does it run on?
Sonora Manager is a plugin for Windows.
Does it change my files?
No. Your originals stay where they are. Sonora copies them to the folder you choose.
Can I update from the plugin itself?
Yes (Section 21).
Can I use it on more than one computer?
One license works on one computer at a time (Section 22).